Verzendbeleid
Shipping Policy – Sissy's Pet Place
Last updated: 29 August 2026
At Sissy's Pet Place, we carefully prepare and ship every order so that your products reach you safely and as quickly as possible.
This Shipping Policy explains our shipping destinations, shipping costs, order processing times and delivery conditions.
1. Shipping Destinations
Netherlands
Sissy's Pet Place ships orders from its warehouse in the Netherlands.
International Shipping
We may offer shipping to selected countries.
Available shipping destinations are displayed during checkout. Shipping availability may depend on the destination, product type, parcel dimensions and applicable legal or logistical restrictions.
If a country is not available at checkout, we currently do not offer delivery to that destination. Please send us a mail to ask for the delivery cost to your location: send mail here
2. Shipping Costs
Shipping from the Netherlands
Shipping costs are calculated according to the applicable shipping method and order details.
The exact shipping cost will be clearly displayed during checkout before the order is placed.
International shipping costs
International shipping costs vary depending on the destination country, shipping method, parcel size and weight.
The applicable shipping charge will be displayed at checkout before payment is completed.
The shipping costs shown at checkout are the shipping charges applicable to your order.
Where additional customs duties, import taxes or other charges are imposed by the destination country, these may be payable by the customer unless otherwise stated during checkout.
3. Order Processing
Processing time
We aim to process orders as quickly as possible however, most products are handbuild to order. Sometimes the shipment may take longer. We will inform you if such is the case
Orders placed on business days are generally processed within:
3-8 business days.
Once your order has been dispatched, you will receive a shipping confirmation by email.
Where available, this confirmation will include a Track & Trace link or tracking number.
Processing delays
Processing may take longer during:
- Public holidays
- Promotional periods
- Peak shopping periods
- Unexpected logistical circumstances
- Circumstances beyond our reasonable control
If a significant delay occurs, we will inform you where appropriate.
4. Estimated Delivery Times
International destinations
International delivery times vary depending on the destination country and shipping method selected.
The estimated delivery time, where available, will be shown during checkout.
Delivery estimates are not guaranteed unless a specific delivery date or period has been expressly agreed or is required by applicable law.
5. Shipping Carriers
Reliable delivery partners
Sissy's Pet Place works with professional shipping and delivery partners.
The carrier used may depend on:
- Destination
- Parcel size
- Parcel weight
- Shipping method
- Availability
Once your order has been handed over to the carrier, you can use the tracking information provided to monitor the shipment where tracking is available.
6. Delivery Address
Please check your details
Please make sure that your name, street address, house number, postal code, city and country are entered correctly when placing your order.
Sissy's Pet Place cannot be held responsible for delivery problems caused by incorrect or incomplete information supplied by the customer, to the extent permitted by applicable law.
If a parcel has to be shipped again because an incorrect delivery address was provided by the customer, additional shipping costs may apply where legally permitted.
7. Delayed Deliveries
What happens if my order is delayed?
We make every reasonable effort to meet the estimated delivery time.
However, delays may occur due to circumstances including:
- Carrier delays
- Severe weather
- Public holidays
- Customs procedures
- High shipping volumes
- Incorrect address information
- Technical or logistical problems
- Circumstances beyond our reasonable control
If your order is significantly delayed, please contact us so that we can investigate the shipment.
Your statutory consumer rights remain unaffected by any estimated delivery time stated on our website.
8. Damaged or Incomplete Orders
Damaged package
If your parcel arrives visibly damaged, please inspect the contents as soon as reasonably possible.
If a product arrives damaged, defective or incomplete, please contact us at:
Please provide:
- Your order number
- A description of the issue
- Photos of the outer packaging
- Photos of the damaged product
- Any other relevant information
We recommend contacting us as soon as possible so that we can investigate the matter and work with the relevant delivery partner where necessary.
A request to report damage within a specific period does not limit any mandatory statutory consumer rights.
9. Missing Parcels
Tracking shows "delivered"
If your tracking information indicates that your parcel has been delivered but you have not received it, please contact us.
We will investigate the delivery with the relevant carrier where appropriate.
Please provide your order number and tracking information so that we can assist you as efficiently as possible.
10. Customs, Import Duties and Taxes
International orders
For orders shipped internationally, the destination country may impose:
- Import duties
- Customs charges
- Local taxes
- Handling fees
- Other governmental or carrier charges
Where these charges are not included in the price or shipping cost shown at checkout, they may be payable by the recipient.
Customers are responsible for complying with the import regulations applicable in their country.
Sissy's Pet Place cannot guarantee that every product is permitted for import into every country.
11. Delivery Restrictions
Certain products may not be available for delivery to every country because of:
- Local legislation
- Import restrictions
- Product-specific regulations
- Carrier restrictions
- Customs requirements
- Other logistical limitations
If we are unable to fulfil an order because delivery to the selected destination is not possible, we will contact the customer and, where appropriate, arrange a refund.
12. Shipping Costs Shown at Checkout
The shipping options and applicable costs will be presented to you before you complete your purchase.
By placing an order, you acknowledge the shipping method and shipping costs displayed during checkout.
Where applicable, additional mandatory charges will be communicated before the order is completed.
13. Changes to Shipping Services
Sissy's Pet Place may change its:
- Shipping destinations
- Shipping carriers
- Shipping methods
- Delivery estimates
- Shipping rates
from time to time.
Any applicable shipping costs will be displayed at checkout before an order is placed.
14. Contact Us
If you have any questions about shipping or delivery, please contact us:
Sissy's Pet Place
Prins Willem-Alexanderstraat 11C
5321 SB Hedel
The Netherlands
Email: info@sissyspetsplace.com