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Return Policy – Sissy's Pet Place
Last updated: July 11, 2026
At Sissy's Pet Place, we do everything we can to make you and your pet happy. Are you not entirely satisfied with your purchase? Then you can return it, subject to the conditions below.
Statutory right of withdrawal
Are you a consumer? Then you have the right to withdraw your order within 14 days of receipt without giving any reason.
After you have registered the return, you have another 14 days to send the product back to us.
Upon receipt of the return shipment, we will refund the purchase amount, including any standard shipping costs paid for the original order, within 14 days at the latest. We may withhold reimbursement until we have received the products or until you have demonstrated that you have shipped them.
Conditions for returns
In order to process a return, we ask you to take the following conditions into account:
The product is, unused and undamaged and in the original box, not opened.
The product must be returned complete, including accessories, manuals, and any original labels.
The original packaging must be retained
The product must be carefully packed to prevent transport damage.
You may inspect and evaluate a product as you would in a physical store. If a product has been used beyond what is necessary to determine its nature, characteristics, and function, a reduction in value may be charged. If the box is opened, we will NOT accept the return
Exceptions to the right of withdrawal
The following products cannot be returned if they have been opened or used after delivery:
Pet food whose packaging has been opened.
Snacks and treats whose seal has been broken.
Supplements and care products that have been opened.
Custom-made or personalized products
Products that, for reasons of hygiene, are not suitable for return after the seal has been broken, to the extent permitted by law.
Damaged or incorrectly delivered
Have you received a damaged, defective, or incorrect product? Please contact us as soon as possible and, if possible, include clear photos of the product and the packaging.
Please include:
Your name
Your order number
A description of the problem
We will provide a suitable solution as soon as possible, such as a replacement product or a refund.
Register return
You can register a return by contacting our customer service via:
Email: [your email address]
Please include:
Your name
Order number
The products you wish to return
(Optional) The reason for return
Upon receipt of your request, you will receive instructions for the return.
Return costs
Unless otherwise agreed, the costs for returning a shipment are the responsibility of the customer.
If we have delivered an incorrect or damaged product, we will of course cover the return costs.
Refund
Upon receipt and inspection of the return shipment, we will refund the amount due as soon as possible via the same payment method used to pay for the order, unless otherwise agreed. This could take up to 2 weeks
Questions?
Do you have questions about returns, or are you unsure if a product is eligible for a return? Please feel free to contact our customer service. We are happy to help you.