Privacybeleid
Privacy Policy – Sissy's Pet Place
Version: 1.0
Last updated: 29 August 2026
At Sissy's Pet Place, we respect your privacy and are committed to protecting your personal data.
This Privacy Policy explains what personal information we collect, why we collect it, how we use and protect it, with whom it may be shared, how long we retain it, and what rights you have regarding your personal data.
Sissy's Pet Place is based in the Netherlands and processes personal data in accordance with the General Data Protection Regulation (GDPR), the Dutch General Data Protection Regulation Implementation Act (UAVG), and other applicable data protection legislation.
Where mandatory privacy laws in your country provide additional rights or protections, those rights remain unaffected.
1. Who We Are
1.1 Data Controller
The company responsible for processing your personal data is:
Sissy's Pet Place
Prins Willem Alexanderstraat 11C
5321 SB Hedel
The Netherlands
Chamber of Commerce (KVK): 17169060
VAT number: NL001856678B64
Email: info@sissyspetsplace.com
For the purposes of applicable data protection legislation, Sissy's Pet Place acts as the data controller for the personal data described in this Privacy Policy.
1.2 Contact
If you have questions about this Privacy Policy, your personal data or the way we process your information, you can contact us at:
Email: info@sissyspetsplace.com
2. What Personal Data We Collect
We only collect personal data that is reasonably necessary for the purposes described in this Privacy Policy.
Depending on how you interact with Sissy's Pet Place, we may collect the following categories of information.
2.1 Customer and account information
When you place an order or create an account, we may collect:
- First and last name
- Billing address
- Delivery address
- Email address
- Telephone number
- Account login information
- Order history
- Customer service communications
2.2 Order and transaction information
When you purchase a product from us, we may process:
- Products purchased
- Order number
- Order date
- Order value
- Delivery information
- Billing information
- Payment status
- Refund information
- Returns information
We do not normally have access to your complete payment card details. Payment transactions are processed by the relevant payment service provider.
2.3 Communication information
If you contact us, we may retain information contained in your communication, including:
- Your name
- Email address
- Telephone number, where provided
- Order information
- The content of your communication
This allows us to respond to your request and maintain appropriate customer service records.
2.4 Website and technical information
When you visit our website, certain technical information may be collected automatically, depending on your cookie and privacy settings.
This may include:
- IP address
- Browser type
- Device type
- Operating system
- Language settings
- Approximate location derived from IP address
- Pages visited
- Referring website
- Date and time of your visit
- Website interaction information
- Technical logs
Not all information is necessarily collected from every visitor.
3. How We Use Your Personal Data
We process personal data only for specific and legitimate purposes.
3.1 Processing and fulfilling orders
We use your personal information to:
- Process your order
- Confirm your purchase
- Process payment
- Deliver your order
- Provide order updates
- Process returns and refunds
- Provide customer service
The legal basis for this processing is generally the performance of the contract between you and Sissy's Pet Place.
3.2 Customer service
We use your information to respond to questions, complaints, requests and other communications.
The legal basis may be the performance of a contract, compliance with a legal obligation, or our legitimate interest in providing effective customer service.
3.3 Legal and administrative obligations
We may process personal information where this is necessary to:
- Comply with tax and accounting requirements
- Maintain business records
- Prevent fraud
- Detect misuse of our website
- Comply with legal obligations
- Respond to lawful requests from competent authorities
- Establish, exercise or defend legal claims
Where required, the legal basis is compliance with a legal obligation.
3.4 Website improvement
We may use technical and analytical information to understand how visitors use our website and to improve:
- Website performance
- Navigation
- User experience
- Product presentation
- Website security
- Our services
Where cookies or similar technologies require consent, we will only use them after the required consent has been obtained.
4. Legal Bases for Processing
Depending on the circumstances, Sissy's Pet Place relies on one or more of the following legal bases under the GDPR.
4.1 Performance of a contract
We process information when this is necessary to process and fulfil your order or provide a service you have requested.
4.2 Legal obligation
We may process personal data when required to comply with applicable laws and regulations.
4.3 Legitimate interests
We may process personal data where this is necessary for our legitimate business interests, provided that those interests do not override your fundamental rights and freedoms.
Examples may include:
- Website security
- Fraud prevention
- Customer service
- Business administration
- Improving our services
- Defending legal claims
4.4 Consent
Where legally required, we will ask for your consent before processing your personal data.
For example, consent may be required for certain marketing communications or non-essential cookies.
You may withdraw consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal.
5. Marketing and Promotional Communications
5.1 Email marketing
If you subscribe to our newsletter or marketing communications, we may use your email address to send information about:
- New products
- Promotions
- Special offers
- News
- Events
- Other Sissy's Pet Place updates
Where consent is required, we will only send marketing communications after receiving your consent.
5.2 Unsubscribing
You can unsubscribe from marketing emails at any time by using the unsubscribe link included in the email or by contacting us.
After unsubscribing, we will stop sending marketing communications, subject to any information that we are legally required to retain.
6. Cookies and Similar Technologies
6.1 What are cookies?
Cookies are small text files stored on your device when you visit a website.
Sissy's Pet Place may use cookies and similar technologies for purposes such as:
- Essential website functionality
- Shopping cart functionality
- Website security
- Remembering preferences
- Analytics
- Website performance
- Marketing and advertising
6.2 Essential cookies
Some cookies are necessary for the website to function correctly.
These may include cookies required for:
- Shopping cart functionality
- Checkout
- Login sessions
- Security
- Fraud prevention
These cookies may be used where legally permitted without consent because they are necessary for the requested service.
6.3 Analytics and marketing cookies
Non-essential analytics, advertising and tracking technologies will be used only where the applicable law requires consent and the necessary consent has been obtained.
You can manage your cookie preferences through our cookie consent mechanism.
6.4 Third-party technologies
Depending on the services and applications used by Sissy's Pet Place, third-party providers may place cookies or process information through our website.
The specific providers and purposes should be listed in our cookie settings and Cookie Policy.
7. Who We Share Personal Data With
We do not sell your personal information to third parties.
However, we may share personal data with trusted service providers where this is necessary to operate our business.
7.1 Service providers
Depending on the services used by Sissy's Pet Place, these may include:
- E-commerce platform providers
- Payment service providers
- Shipping and delivery companies
- Warehouse and fulfilment providers
- IT and hosting providers
- Customer service providers
- Email and communication providers
- Accounting and administrative service providers
- Fraud prevention providers
- Analytics providers
- Marketing service providers
These parties may only process personal data where necessary for the services they provide and, where applicable, under appropriate contractual arrangements.
7.2 Legal requirements
We may disclose personal information where this is necessary to:
- Comply with a legal obligation
- Respond to a lawful request
- Protect our rights or property
- Prevent fraud or abuse
- Protect the safety of customers or others
- Establish, exercise or defend legal claims
8. International Transfers of Personal Data
8.1 International processing
Some of our service providers may be located outside the European Economic Area (EEA).
Where personal data is transferred outside the EEA, Sissy's Pet Place will ensure that an appropriate legal transfer mechanism is in place as required by applicable data protection law.
EU data protection law provides several mechanisms for international transfers, including adequacy decisions and Standard Contractual Clauses (SCCs).
8.2 Adequacy decisions
Where the European Commission has recognised a country as providing an adequate level of data protection, personal data may be transferred under the applicable adequacy decision.
8.3 Appropriate safeguards
Where an adequacy decision does not apply, Sissy's Pet Place will use an appropriate safeguard where required, such as the European Commission's Standard Contractual Clauses, or another legally recognised transfer mechanism.
9. How Long We Keep Personal Data
We retain personal data only for as long as reasonably necessary for the purposes for which it was collected, unless a longer retention period is required by law.
9.1 Order information
Information relating to purchases may be retained for as long as necessary to:
- Fulfil the order
- Handle returns and warranties
- Provide customer service
- Meet accounting and tax obligations
- Resolve disputes
- Comply with legal requirements
9.2 Marketing information
Marketing information is generally retained until you withdraw your consent or unsubscribe, unless another lawful basis applies.
9.3 Customer communications
Customer service communications may be retained for as long as reasonably necessary to handle the request, maintain appropriate records and protect our legal interests.
9.4 Technical information
Technical and analytical information may be retained according to the applicable service provider's retention settings and our internal retention policies.
10. Data Security
Sissy's Pet Place takes reasonable technical and organisational measures to protect personal data against:
- Unauthorised access
- Unlawful processing
- Accidental loss
- Destruction
- Alteration
- Disclosure
Security measures may include access controls, encryption where appropriate, secure payment processing and appropriate organisational procedures.
The GDPR requires organisations to implement security measures appropriate to the risks associated with their processing activities.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
11. Your Privacy Rights
Depending on your circumstances and applicable law, you may have the following rights.
11.1 Right of access
You may request confirmation as to whether we process personal data about you and, where applicable, request access to that information.
11.2 Right to rectification
You may request correction of inaccurate or incomplete personal information.
11.3 Right to erasure
In certain circumstances, you may request that your personal data be deleted.
This right is not absolute. For example, we may be required to retain certain information to comply with legal obligations.
11.4 Right to restriction of processing
In certain circumstances, you may request that we restrict the processing of your personal data.
11.5 Right to data portability
Where applicable, you may request to receive personal data that you have provided to us in a structured, commonly used and machine-readable format.
11.6 Right to object
You may object to certain processing activities based on legitimate interests.
You may also object to direct marketing at any time.
11.7 Right to withdraw consent
Where processing is based on consent, you may withdraw your consent at any time.
Withdrawal does not affect the lawfulness of processing carried out before the withdrawal.
The GDPR expressly provides rights including access, rectification, erasure, restriction, objection and data portability, subject to the applicable conditions and exceptions.
12. How to Exercise Your Rights
To exercise your privacy rights, please contact:
Sissy's Pet Place
Prins Willem Alexanderstraat 11C
5321 SB Hedel
The Netherlands
Email: info@sissyspetsplace.com
Please provide enough information for us to verify your identity and process your request securely.
We will normally respond within the period required by applicable data protection law.
13. Complaints
13.1 Contact us first
If you have concerns about how we process your personal data, we encourage you to contact us first so that we can investigate and attempt to resolve your concern.
13.2 Supervisory authority
If you are located in the Netherlands and believe that your data protection rights have been violated, you may also contact the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).
If you are located elsewhere in the EEA, you may generally contact the data protection supervisory authority in your country of residence, place of work or the place where you believe an infringement occurred.
14. Children's Privacy
Sissy's Pet Place does not knowingly collect personal data from children where such collection is not permitted under applicable law.
If you believe that a child has provided us with personal information without appropriate authorisation, please contact us so that we can investigate and take appropriate action.
Where products or services are subject to age restrictions, customers must comply with the applicable age requirements.
15. Third-Party Websites
Our website may contain links to websites, applications or services operated by third parties.
We are not responsible for the privacy practices, security or content of third-party websites.
We recommend reviewing the privacy policy of any third-party website before providing personal information.
16. Changes to This Privacy Policy
16.1 Updates
We may update this Privacy Policy from time to time to reflect:
- Changes in legislation
- Changes to our business
- New services or technologies
- Changes to our website
- Changes to the way we process personal data
16.2 Latest version
The latest version of this Privacy Policy will always be published on the Sissy's Pet Place website.
The date at the top of this document indicates when the Privacy Policy was last updated.
17. Contact Information
If you have questions about this Privacy Policy or the processing of your personal data, please contact us.
Sissy's Pet Place
Prins Willem Alexanderstraat 11C
5321 SB Hedel
The Netherlands
Email: info@sissyspetsplace.com
Chamber of Commerce (KVK): 17169060
VAT number: NL001856678B64
18. Effective Date
This Privacy Policy is effective from:
29 August 2026
Sissy's Pet Place